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Cancellation & No Show Policy

At Lotus Skin Uk your appointments are very important to us and we understand that sometimes appointment times may need to be changed, however the services you book create a time slot that is reserved personally for you. 

A cancellation fee will apply if you fail to give at least 24 hours’ notice to cancel or amend your booking.  If a full 24 hour notice period is not given, a 50% charge will be payable.

Please do not be offended that this is payable; every year an estimated £1.2 million is lost by our industry because of late appointment changes and no shows.

‘No shows’ will be charged at 100% of the treatment cost and you will be required to pay the balance before booking any further treatments.  We may also ask for you to pay 100% non-refundable fee to enable you to reserve any future time slots. 

Thanks for understanding